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ABOUT THE PROGRAM
CX x AI is an invitation-only event that will bring together 25 senior customer experience, customer success, and call center leaders from enterprise companies in the Greater New York City area who will convene with three simple goals in mind:
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The format will feature an expert panel followed by roundtable discussion groups to maximize peer-to-peer learning and networking.
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PHOTOS FROM THIS EVENTS
Please click on the thumbnails below to view photos from this event.
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ABOUT THE CONTENT
Artificial Intelligence (AI) is starting to have a major impact on the customer experience. Enterprises who embrace AI to improve customer experience will have a major advantage over their competitors who don’t. AI is helping create rich insights into customer needs while enabling organizations to provide service in a more predictive and intuitive way.
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We will focus on sharing best practices and lessons learned on these topics:
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PANEL MODERATOR
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Shane Oren
RVP of Enterprise Sales Americas
NICE Satmetrix
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PANELISTS
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Nunzio Esposito
VP, Head of Experience – Hook&Loop
Infor
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Hilary Hahn
Vice President, Customer Experience Innovation
Sykes Enterprises Inc.
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If you have received an invitation and would like to RSVP, or if you would like additional information and to be considered for participation, please email Stephanie Pereira Lima at stephanie.p.lima@bdionline.com. While there is no cost to participate, we require registrants to show up and actively contribute to the conversation.
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DATE
Tuesday, December 12th, 2017
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TIME
12:00 pm – 2:00 pm
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LOCATION
Gabriel Kreuther
41 W 42nd St, New York, NY 10036
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ATTENDEE PROFILE
25 customer experience, customer success, and call center leaders from enterprise companies in the Greater New York City area
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[button id=”” style=”border” class=”” align=”center” link=”mailto:stephanie.p.lima@bdionline.com?subject=RSVP for the 12/12 CX Lunch in NYC” linkTarget=”_self” bgColor=”accent7″ hover_color=”accent5″ font=”22″ icon=”” icon_placement=”center” icon_color=””]RSVP NOW[/button]
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EVENT AGENDA:
12:00 PM – 12:30 PM | Registration and Networking Lunch |
12:30 PM – 1:30 PM | Panel Discussion |
1:30 PM – 2:00 PM | Moderated Roundtable Groups |
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NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Our flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution. The world’s most forward-thinking companies choose NICE Satmetrix to help them build and manage customer experience programs that deliver bottom-line results. For additional information, please visit their website at www.satmetrix.com. |
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Business Development Institute (BDI), founded in New York City in 2001, is a strategic B2B event marketing agency that specializes in helping enterprise technology and services companies by producing custom, invitation-only, roadshow events that result in new revenue and thought leadership branding. Accelerate Events are BDI’s exclusive demand generation programs that fill our customer’s sales pipelines with qualified leads while curating unique thought leadership content. |
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