Scaling Human Interaction in our New World

Pandemic as a Change Agent

Pandemic as a Change Agent

Tuesday, July 14th
@ 12:00 – 1:30 PM EST

Tuesday, July 14th
@ 12:00 – 1:30 PM EST

About the Program

Scaling Human Interaction in our New World – Pandemic as a Change Agent is an invitation-only, video-based virtual event limited to 25 marketing, product, and tech leaders from enterprises across the East Coast, who will convene with three goals in mind:

  • Learn from insightful conversations led by our moderated panel
  • Participate in interactive breakout room video discussions
  • Build meaningful new connections with a diverse group of thinkers

About the Content

Change is inevitable, but has been accelerated by the pandemic. For better or worse, the impact of COVID-19 has hit us all hard and unexpectedly. Businesses can either let change happen passively or take an active role in shaping the direction they want their organization to go. With so much happening around us, the brand-consumer conversation is evolving by the second. Homebound customers are still actively browsing online, but they want to buy from a brand that understands them. They want to receive authentic, carefully crafted messages. For the customer engagement team, this means a dramatic shift in how brands interact with customers to not come off as tone deaf.

There is now more opportunity than ever to understand the customer—data is the key currency of successful change management. The more you know, the better. With data, you can create a customer experience that adapts with the times, with the challenges, and let’s the customer know that you are there with them and for them. Our program will focus on how brands can achieve scalable human interaction in the new world we live in.

Discussion Topics

  • How are your customer engagement teams adapting to the new changes? 
  • What behaviors and trends have we seen since early March? 
  • How has the pandemic accelerated digital transformation for your team? 
  • Bridging the gap between marketing, product and technology to meet customer expectations


Zan Faruqui
Sales Director, East Enterprise


Erick Arostegui
Global Marketing Director
Jason Atkins
Executive Director Growth Strategy
Charles Miller
Vice President, Digital Media
Madison Square Garden Company
Shiny Qin
Corporate Vice President, Marketing
New York Life Insurance Company

Event Details


Tuesday, July 14th, 2020


12:00 pm – 1:30 pm EST

Attendee Profile

25 marketing, product, and tech enterprise leaders


12:00PM     Attendees Enter Virtual Event & Welcome Remarks

12:05PM     Video Networking in Breakout Rooms

12:15PM     Panel Discussion

12:55PM     Audience Q&A

1:10PM       Breakout Networking Sessions


Attendees Enter Virtual Event

& Welcome Remarks



Video Networking in Breakout Rooms



Panel Discussion



Audience Q&A



Breakout Networking Sessions


Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc Magazine’s 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at



Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.

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