The New Normal

Real-Time Operations in a Remote Environment

Thursday, June 11th
12:00 – 1:30 PM EST

Thursday, June 11th
12:00 – 1:30 PM EST

About the Program

Real-Time Operations in a Remote Environment is an invitation-only, video-based virtual event limited to 30 senior technology and business operations leaders from the East region, convening with three goals in mind:

  • Gain actionable insight from our moderated panel discussion
  • Participate in interactive ‘breakout room’ conversations
  • Forge meaningful new connections with a group of like-minded peers

About the Content

In the most digitally-reliant world we’ve seen yet, teams are under more pressure than ever to deliver consistent, exceptional digital experiences, with 81% of users unwilling to wait more than a minute before abandoning an application. The current COVID environment has heightened the risk major incidents pose to revenue and reputation, and IT teams are acting accordingly, responding up to 63% faster than they were 4 months ago, despite having to handle up to three times the number of incidents.

This ‘hyper-care’ mode, while effective short-term, means pulling resources from non-essential features and innovation projects just to keep the lights on, and can lead to both employee burnout and product stagnation. In order to make the necessary transformation of systems and culture to unleash the potential of their remote teams, today’s technology and operations leaders need to streamline the way they identify, contextualize, and prioritize incidents, collaboratively and remotely.

Discussion Topics

  • Centralizing the identification, contextualization, and prioritization of incidents in real-time
  • Striking the right strategic balance between short-term maintenance and long-term transformational goals
  • Driving the necessary cultural change to prevent burnout and support an agile transformation
  • Leveraging intelligence and analytics to continuously improve operational efficiency


Tim Armandpour
SVP, Engineering


Michael Coates
Chief Technology Officer
Vishal Gupta
Global CTO and Senior Vice President, Technology
David Heafitz
Vice President, Information Technology
Prudential Financial
Seth Shestack
Deputy CISO, Executive Director of Information Security and Privacy
Temple University

Event Details


Thursday, June 11th, 2020


12:00 pm – 1:30 pm EST

Attendee Profile

30 senior technology and business operations leaders 


12:00PM     Attendees Enter Virtual Event & Welcome Remarks

12:05PM     Video Networking in Breakout Rooms

12:15PM     Panel Discussion

12:55PM     Audience Q&A

1:10PM       Breakout Networking Sessions


Attendees Enter Virtual Event

& Welcome Remarks



Video Networking in Breakout Rooms



Panel Discussion



Audience Q&A



Breakout Networking Sessions


PagerDuty is a leader in digital operations management. PagerDuty empowers organizations of all sizes with real-time and data-driven insights to drive better business results. DevOps, ITOps, and SecOps teams use PagerDuty’s award-winning platform for real-time operations to improve operations, deliver exceptional customer experiences, and accelerate innovation. Today, over 11,000 organizations across all industries have deployed PagerDuty. Notable customers include IBM, GE, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit



Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.

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