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What’s Next in Customer Experience: Chatbots and AI

November 16, 2016 @ 12:00 pm - 2:00 pm

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ABOUT

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DETAILS

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RSVP

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SPONSOR

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Chatbots and Artificial Intelligence (AI) are rapidly developing and powering a new wave of customer engagement. Your customers are also users of Apple’s Siri, Amazon’s Alexa, and Google’s Now which are all examples of where the future of customer experience is heading. Therefore your customer’s expectations are increasingly becoming more demanding about how they experience financial services. In order to deliver upon these expectations, leaders from technology, marketing and customer service must collaborate on solutions.

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What’s Next in Customer Experience: Chatbots & AI – An Interactive Lunch for Financial Services is invitation only and will bring together 30 senior Marketing, Customer and IT leaders from major financial institutions. Attendees benefit from a highly interactive format that allows every leader to exchange knowledge and experiences while networking over lunch.
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Key Questions:

  • Current state of financial institution’s customer experiences across websites and devices and how it will be different in the future?
  • What is the current landscape of Chatbots & AI?
  • How are leading financial institutions using technology to optimize the customer experience?
  • How do financial institutions leverage web and mobile technologies to offer new products, reach new customers and win more business?

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THOUGHT STARTER

Anton Hristov

Anton Hristov
Director of Product Marketing
Progress Software

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THOUGHT STARTER

Sundeep Kumar

Sundeep Kumar
Executive Director, Global Technology
JPMorgan Chase

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THOUGHT STARTER

Kris Maccini

Kris Maccini
Director of Social Business Care & Intelligence
MetLife

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DISCUSSION MODERATOR

Mark Troester

Mark Troester
VP Product Marketing
Progress Software

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THOUGHT STARTER

Tracy Wehringer

Tracy Wehringer
Chief Marketing Officer
NIP Group

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FEATURED SPEAKER

Adelyn Zhou

Adelyn Zhou
Co-Founder and Head of Marketing
TOPBOTS

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If you have received an invitation and would like to RSVP, or if you would like additional information and to be considered for participation, please email Stephanie Pereira Lima at spl@bdionline.com. While there is no cost to attend this event we do require that registrants attend, for the benefit of all involved.
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DATE
Wednesday,
November 16th, 2016

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TIME
12:00pm – 2:00 pm

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ATTENDEE PROFILE
30 marketing, customer and IT leaders from financial firms in the New York & New Jersey area
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LOCATION
Gabriel Kreuther (41 W. 42nd St. New York, NY)

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EVENT AGENDA:

12:00 PM – 12:30 PM Registration and Networking Lunch
12:30 PM – 1:15 PM Fireside chat and lunch
1:15 PM – 2:00 PM Moderated Roundtable Discussion Groups

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SPONSOR

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Progress Software; we are dreamers and doers, equal parts corporate guru and ninja developer. With a rare combination of experience and entrepreneurship, we help you solve today’s business challenges and prepare you for those yet to come. By enabling engaging experiences, we help propel your organization forward. Today’s digital transformation movement impacts every critical touch point, from user experience, mobile and analytics, to the cloud and big data. We enable you to free yourself from these complexities so you can focus on innovation—and your customers. By living on the edge of technological evolution, thinking big and building bigger, we take risks so you don’t have to. Your success is our success. With proven people, products, services and passion, we redefine what’s possible and lead you boldly towards tomorrow.

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ORGANIZER

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Business Development Institute (BDI), founded in New York City in 2001, is an award-winning B2B event agency that specializes in producing invitation-only, thought leadership-driven customer acquisition events that attract our clients’ buyers while providing valuable content and networking opportunities for their prospects. BDI has been educating and connecting thousands of business leaders through hundreds of B2B events on a nationwide basis since 2001. Accelerate Events are BDI’s exclusive demand generation programs that fills our customer’s sales pipelines with qualified leads while curating unique thought leadership content.

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Organizer

Business Development Institute (BDI)
Phone:
(212) 765-8358

Venue

Gabriel Kreuther
41 W. 42nd Street
New York, NY 10036 United States
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Phone:
(212) 257-5826
Website:
www.gknyc.com/