Social media as the new service differentiator:
Boost reputation and drive loyalty
Social media as the new service differentiator:
Boost reputation and drive loyalty
Thursday, October 6th
@ 1:00 – 2:00 PM EST
Thursday, October 6th
@ 1:00 – 2:00 PM EST
Join our discussion on the power of technology with people to engage more meaningfully with customers
A complimentary bottle of wine for the first 25 registrants!
About the Content
Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective, efficient and personalized interactions with a human touch. This model covers Facebook, Twitter, Instagram, Youtube, Pinterest, LinkedIn, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders. We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities.
Join us on October 6th to hear about how our expert panelists have led the charge in customer service, marketing, social media, and communications.
Discussion Topics
- Humanizing the automated customer service process
- Utilize all capabilities in social media to protect your brand
- Building an integrated social team
- Scaling a more empathetic customer service process
Agenda (in ET)
1:00-1:05 PM
1:05-1:10 PM
1:10-1:45 PM
1:45-2:00 PM
1:00-1:05 PM
Welcome & Interactive Chat Session
1:05-1:10 PM
Interactive Poll
1:10-1:45 PM
Case Study & Q/A
1:45-2:00 PM
Peer-to-Peer Discussions
Welcome & Interactive Chat Session
Interactive Poll
Case Study & Q/A
Peer-to-Peer Discussions
Who's Attending
Leaders in customer service, marketing, social media, communications/PR from regulated industries and retail/consumer-focused brands
Objectives
- Gain an understanding of the most current social customer service strategies
- Connect and learn from peers facing the same, real-life challenges as you
- Ask our case study speakers your most pressing questions
Reserve Your Spot Here
As a thank you for joining, we'll send the first 25 registrants a free bottle of wine.
Sponsor
LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations, build stronger customer relationships, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires, moderation that activates human interactions, and technology that enriches and scales customer experiences.
With over 25 years of making connections, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals, healthcare, and financial-travel services.
Organizer
Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders.
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