The future of work will be built on the synergy of human and artificial intelligence. ‘Digital Twin’ workers can transform employee roles across functions, taking on any of the repeatable, rule-based responsibilities that used to fall to their human counterparts. While advances in technology have allowed enterprises to realize the Digital Twin vision, the digital transformation of business and culture have had an equal impact.

Financial services and insurance enterprises have been successfully adopting Robotic Process Automation in recent years, with RPA continuously evolving into more advanced solutions. This has made it possible to employ automation across more complex use cases, such as providing customer service, underwriting, detecting and preventing fraud, and managing portfolios.

Our discussion will provide insight into the benefits, considerations, and implementations of Digital Twins and their role in the future of automation for financial institutions.