The COVID-19 pandemic was the catalyst for remote work, but nearly a year later, it’s clear that the digital work environment isn’t going anywhere. As remote work becomes the standard and organizations undertake an unprecedented level of digital transformation efforts, remote employees will continue to face productivity-draining technical issues, and IT help desks will deal with new challenges in supporting end users.

As companies look forward, achieving optimum productivity for the remote workforce is a top priority. IT teams seek a balance between infrastructure that can support business-critical functions and positively impact employees. To gain critical visibility into remote employee experiences, enterprises are now able to leverage collective intelligence beyond their organization—but getting the most out of new tools and systems will also require rethinking best practices.

Join your peers in this discussion where you get to reflect on how enterprises adapted to an unplanned remote environment and, more importantly, how they’ll use lessons learned to continue providing robust support for this new but here-to-stay digital workplace.