Minimizing Downtime for a Seamless Customer Experience

Minimizing Downtime for a Seamless Customer Experience

Thursday, February 25th
12:00 – 1:30 PM PST

Thursday, February 25th
12:00 – 1:30 PM PST

RSVP

About the Program

Minimizing Downtime for a Seamless Customer Experience is an invitation-only, video-based virtual event limited to a select group of IT and ops leaders who will share insights and personal experiences with one another to create a rich networking experience for all. We will convene with three goals in mind:

  • Learn from insightful conversations led by our moderated panel
  • Participate in interactive break out room video discussions
  • Build meaningful connections with a group of diverse thinkers
07.14.20 Braze Enterprise

About the Content

The media and entertainment industry has evolved into a competitive landscape of streaming and subscription services hosted on branded digital platforms. In this environment, digital performance and customer experience become one and the same, and every second of service counts. Minimizing downtime, outages, and incidents is critical to preserving brand, reputation, and revenue.

The success of a modern publishing, content, or entertainment brand is directly dependent on the agility with which their IT organizations operate. By strategically adopting the right tools and processes, these departments are able to stay ahead of consumers’ growing expectations and deliver a fast, frictionless, personalized experience.

Join our panelists’ discussion of actionable best practices to lead teams that are agile enough to tackle the rapid and ongoing transformation required by today’s market.

 

Discussion Topics

  • Assessing the potential effects of downtime on brand reputation and customer experience
  • Planning step-by-step mitigation efforts before downtime or outages occur
  • Understanding automation’s potential in helping to manage escalations, stakeholder notifications, and post-mortems
  • Removing the barriers associated with siloed teams to allow for efficient, horizontal collaboration
  • Evaluating, evolving, and modernizing your tech stack to complement your team structure

Moderator

Heather Brown Global Customer Success Leader - Commercial & SMB
PagerDuty

Panelists

Sahil Arora Executive Director - Technology Program Manager
Dow Jones
Dave Hahn Manager, CORE SRE Team
Netflix
Anastas Dancha Director of Infrastructure Engineering
WebMD

Event Details

Date

Thursday, February 25th, 2021

Time

12:00 pm – 1:30 pm PST

Attendee Profile

Select group of IT and ops leaders

Agenda

12:00PM     Attendees Enter Virtual Event & Welcome Remarks

12:05PM     Video Networking in Breakout Rooms

12:15PM     Panel Discussion

12:55PM     Audience Q&A

1:10PM       Breakout Networking Sessions

12:00PM     

Attendees Enter Virtual Event & Welcome Remarks

12:05PM     

Video Networking in Breakout Rooms

12:15PM     

Panel Discussion

12:55PM     

Audience Q&A

1:10PM     

Breakout Networking Sessions

Reserve Your Spot Here

Sponsor

PagerDuty is a leader in digital operations management. PagerDuty empowers organizations of all sizes with real-time and data-driven insights to drive better business results. DevOps, ITOps, and SecOps teams use PagerDuty’s award-winning platform for real-time operations to improve operations, deliver exceptional customer experiences, and accelerate innovation. Today, over 11,000 organizations across all industries have deployed PagerDuty. Notable customers include IBM, GE, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit www.pagerduty.com.

Organizer

BDILogoFinal

Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.