Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective, efficient and personalized interactions with a human touch. This model covers Facebook, Twitter, Instagram, Youtube, Pinterest, LinkedIn, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities.

Join us on October 6th to hear about how our expert panelists have led the charge in customer service, marketing, social media, and communications.