What’s on the horizon for artificial intelligence in the digital workforce? As digital labor and smart workers become more commonplace in the financial services and insurance industries and the broader business world, it’s clear that AI capabilities are becoming an increasingly important aspect of digital transformation. Continuous improvements in sentiment analysis, cognitive capability, natural language processing (NLP), computer vision, machine learning, and quantitative modeling are expanding the application of automation use cases to far more sophisticated tasks than ever before. One such emerging use case involves call centers using NLP to create transcripts of customer calls, applying sentiment analysis to analyze these transcripts, and then using digital workers to forward selected recordings and their associated transcripts to a manager for quality assurance and training purposes.  

Such advances offer an exciting glimpse of where the AI-enabled digital workforce is headed and the many possibilities that await. Applying automation to increasingly complex use cases will free up human workers for higher-level initiatives and increase productivity significantly. Industry leaders who start participating in these trends now will be able to harness the possibilities and create customized AI solutions for their organization’s future needs and growth.

Join us to discuss how applications of AI are rapidly realizing previously out-of-reach capabilities to transform the workplaces of tomorrow.