Talent & the Patient Experience

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According to the Beryl Institute, patient experience is defined as “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

Healthcare leaders recognize the power in a positive experience not only affects the patients and their families, but the financial, marketing, and clinical aspects of their environment such as safety scores, health outcomes, public perception, reputation, job satisfaction, and the bottomline.

What is the driving force for this outstanding, positive experience? Top talent! As talent management continues to be a key focus area to improving patient care, developing the right talent development strategies is crucial to cultivating a person-centered caring environment.

Talent and The Patient Experience – A Roundtable Lunch for Hospital HR Leaders is invitation-only and limited to thirty five hospital and healthcare professionals in the Chicago and Milwaukee areas. Roundtable members will benefit from a highly interactive format that allows every leader to exchange knowledge, perspectives, and experiences on best practices while networking over a two hour lunch.

We will review the following questions:

• How are your talent strategies impacting overall patient care and experience?
• How can you increase engagement between your front-line staff and patients?
• What are some best practices to create a person-centered caring environment?
• How can your organization create talent recognition programs?
• What strategies can you introduce to your staff so they may shift their focus to deliver top quality care?
• How can your team create a sustainable culture and community of caring?

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MODERATOR

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Michelle Balash (Mudler)
Vice President, Healthcare Practice
PeopleFluent

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PANELISTS

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Debra Albert
CNO, VP Patient Care
University of Chicago Medicine

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Deanna Frings
Director, Learning & Professional Development
The Beryl Institute

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Cassandra Sura
Patient Experience Leader
Loyola University Health System

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Alison Tothy
Chief Experience and Engagement Officer
University of Chicago Medicine

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RSVP
If you have received an invitation and would like to RSVP, or if you would like additional information and to be considered for participation, please email Stephanie Pereira Lima at stephanie.p.lima@bdionline.com. While there is no cost to participate, we require registrants to show up and actively contribute to the conversation.

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DATE
April 7, 2016
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LOCATION
Wildfire
1250 E Higgins Road
Schaumburg, IL 60173

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TIME
12:00 PM – 2:00 PM
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ATTENDEE PROFILE:
35 hospital and healthcare professionals in the Chicago and Milwaukee areas

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SPONSOR

PeopleFluent, the leading social human capital management technology company, redefines Talent Management with an innovative Mirror Suite of solutions that were built around people and not HR processes. The company’s renowned PeopleFluent Mirror Suite includes Talent Management solutions for Recruiting, Performance, Compensation, Succession, Learning, Compliance and Diversity, and Vendor Management. By deeply integrating pervasive video, strategic analytics and collaborative social technologies into its complete suite of Talent Management applications, PeopleFluent redefines employee engagement to address productivity loss and diminished financial results due to an increasingly disengaged workforce. With PeopleFluent, companies can change at the speed of business without costly IT interventions through intuitive, highly configurable software that is built upon the right data. Spanning across an organization’s entire global workforce with one talent cloud, PeopleFluent equips leaders with the meaningful talent data and strategic analytics necessary to drive better business outcomes. PeopleFluent has worked with more than 5,100 organizations in 214 countries and territories to engage employees to drive results. Today, 80 percent of the Fortune 100 relies on PeopleFluent as part of their talent management delivery strategy, helping them successfully achieve their talent aspirations.

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ORGANIZER

Business Development Institute (BDI), founded in New York City in 2001, is an award-winning B2B event agency that specializes in producing invitation-only, thought leadership-driven customer acquisition roadshow events that attract our clients’ buyers while providing valuable content and networking opportunities for their prospects. BDI has been educating and connecting thousands of business leaders through hundreds of B2B events on a nationwide basis since 2001. Accelerate Events are BDI’s exclusive demand generation programs that fills our customer’s sales pipelines with qualified leads while curating unique thought leadership content.

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