BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Business Development Institute (BDI) - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://bdionline.com X-WR-CALDESC:Events for Business Development Institute (BDI) REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20200308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20201101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/Phoenix BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20210101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20200308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20201101T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20210314T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20211107T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20220313T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20221106T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20200308T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20201101T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20210314T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20211107T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20220313T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20221106T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20220311T130000 DTEND;TZID=America/New_York:20220311T140000 DTSTAMP:20260422T173831 CREATED:20220217T163316Z LAST-MODIFIED:20260203T180255Z UID:83036-1647003600-1647007200@bdionline.com SUMMARY:Empowering Women in B2B Tech Marketing: A Heart-to-Heart Conversation in Honor of International Women’s Day DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/031122abm/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2022/02/Diverse-business-women-talking-945514-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220310T130000 DTEND;TZID=America/New_York:20220310T141500 DTSTAMP:20260422T173831 CREATED:20220120T155340Z LAST-MODIFIED:20260203T180257Z UID:81302-1646917200-1646921700@bdionline.com SUMMARY:Vulnerability-Free Code: Striking the Balance Between Speed and Security DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/031022code/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2022/01/computer-security-technology-2021-09-02-06-42-33-utc-1-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Phoenix:20220310T120000 DTEND;TZID=America/Phoenix:20220310T140000 DTSTAMP:20260422T173831 CREATED:20220113T135655Z LAST-MODIFIED:20260203T180300Z UID:80981-1646913600-1646920800@bdionline.com SUMMARY:Reevaluating Your Org’s Financial Health: How to Come Out on Top in 2022 DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/031022financial/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2022/01/business-finance-with-report-document-2021-09-02-00-43-56-utc-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220308T120000 DTEND;TZID=America/New_York:20220308T131500 DTSTAMP:20260422T173831 CREATED:20211028T183945Z LAST-MODIFIED:20260203T180301Z UID:77747-1646740800-1646745300@bdionline.com SUMMARY:Winning Over the Workforce: Attract and Retain Hourly Employees in 2022 DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/030822workforce/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/briefing-of-employees-2021-09-24-02-44-12-utc-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220301T130000 DTEND;TZID=America/New_York:20220301T141500 DTSTAMP:20260422T173831 CREATED:20210913T120551Z LAST-MODIFIED:20260203T180306Z UID:72800-1646139600-1646144100@bdionline.com SUMMARY:Reimagining Omnichannel Journeys: Making Digital Moments Matter Across the Customer Lifecycle DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/030122customer/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/09/ux-indonesia-pqzRfBhd9r0-unsplash-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220128T140000 DTEND;TZID=America/New_York:20220128T150000 DTSTAMP:20260422T173831 CREATED:20211202T162343Z LAST-MODIFIED:20260203T180310Z UID:79853-1643378400-1643382000@bdionline.com SUMMARY:MQLs Are a Thing of the Past: A Modern Approach to Qualifying Leads and Closing Deals DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/012822abm/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/12/hand-shake-at-business-meeting-agreement-sales-2021-08-26-19-58-25-utc-1-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220126T130000 DTEND;TZID=America/Los_Angeles:20220126T141500 DTSTAMP:20260422T173831 CREATED:20211203T141103Z LAST-MODIFIED:20260203T180311Z UID:79933-1643202000-1643206500@bdionline.com SUMMARY:Shaping the Future of Work: Successful Recruiting Strategies for Building a Diverse\, Desirable Culture DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/012622recruiting/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/12/man-submit-resume-to-employer-to-review-job-applic-2021-08-31-17-51-57-utc-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220126T120000 DTEND;TZID=America/Los_Angeles:20220126T131500 DTSTAMP:20260422T173831 CREATED:20211129T174418Z LAST-MODIFIED:20260203T180312Z UID:79521-1643198400-1643202900@bdionline.com SUMMARY:Consistency\, Connectivity\, and the Cloud: Ensuring Safe Travels During Your Digital Transformation Journey DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/012622transformation/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/11/0tieqQADb5z05iGAY.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220125T130000 DTEND;TZID=America/New_York:20220125T141500 DTSTAMP:20260422T173831 CREATED:20211129T152844Z LAST-MODIFIED:20260203T180314Z UID:79356-1643115600-1643120100@bdionline.com SUMMARY:Consistency\, Connectivity\, and the Cloud: Ensuring Safe Travels During Your Digital Transformation Journey DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/012522transformation/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/11/wireless-connection-technology-in-city-2021-08-29-15-55-17-utc-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211215T120000 DTEND;TZID=America/Los_Angeles:20211215T131500 DTSTAMP:20260422T173831 CREATED:20211103T135356Z LAST-MODIFIED:20260203T180316Z UID:78204-1639569600-1639574100@bdionline.com SUMMARY:Your 2022 Security Posture Playbook: Defending Against Threat Actors and Enterprise Drift DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/121521security/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/11/cyber-security-posture-copy.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211210T140000 DTEND;TZID=America/New_York:20211210T150000 DTSTAMP:20260422T173832 CREATED:20211027T195854Z LAST-MODIFIED:20260203T180319Z UID:77561-1639144800-1639148400@bdionline.com SUMMARY:Let’s Get Digital: Creating Content that Extends the Life of Your Events DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/121021abm/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/selective-focus-of-male-video-blogger-recording-vi-2021-08-30-01-44-52-utc-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211209T160000 DTEND;TZID=America/New_York:20211209T173000 DTSTAMP:20260422T173832 CREATED:20211019T162942Z LAST-MODIFIED:20260203T180320Z UID:76652-1639065600-1639071000@bdionline.com SUMMARY:Convenience is Key: Creating a Competitive Patient Experience DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/120921patient/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/DataIntegration.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211209T130000 DTEND;TZID=America/New_York:20211209T141500 DTSTAMP:20260422T173832 CREATED:20211026T190012Z LAST-MODIFIED:20260203T180321Z UID:77345-1639054800-1639059300@bdionline.com SUMMARY:The Great Digital Migration: Strategies to Accelerate the Work From Anywhere (WFA) Workforce DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/120921digital/ CATEGORIES:Event Calendar,No Header END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20211209T120000 DTEND;TZID=America/Chicago:20211209T131500 DTSTAMP:20260422T173832 CREATED:20210922T164120Z LAST-MODIFIED:20260203T180322Z UID:73651-1639051200-1639055700@bdionline.com SUMMARY:Real Customers in Real-Time: Transforming CX with Personalized Data DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/120921realtime/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/09/smart-4168483_1920-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211202T130000 DTEND;TZID=America/New_York:20211202T141500 DTSTAMP:20260422T173832 CREATED:20211021T150211Z LAST-MODIFIED:20260203T180324Z UID:76884-1638450000-1638454500@bdionline.com SUMMARY:Your Enterprise Software Blueprint: Building Business Resiliency and Funding Innovation Securely DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/120221erp/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/data-center-with-endless-servers-network-and-info-2021-09-02-04-13-40-utc-2-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20211119T120000 DTEND;TZID=America/Chicago:20211119T131500 DTSTAMP:20260422T173832 CREATED:20210930T154332Z LAST-MODIFIED:20260203T180333Z UID:74532-1637323200-1637327700@bdionline.com SUMMARY:Amplify Your Creative Value in 2022: Work Management Game Plans for Driving Creative Thinking DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/111621creative/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/09/pexels-fauxels-3184293-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211117T150000 DTEND;TZID=America/New_York:20211117T161500 DTSTAMP:20260422T173832 CREATED:20211008T141818Z LAST-MODIFIED:20260203T180334Z UID:75608-1637161200-1637165700@bdionline.com SUMMARY:Lean\, Mean B2B Marketing Machines: Empowering Sales to Achieve Rapid Growth DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/111721b2b/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/marketing-research-development-planning-ZXL2ZD7-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20211117T130000 DTEND;TZID=America/New_York:20211117T141500 DTSTAMP:20260422T173832 CREATED:20210915T234200Z LAST-MODIFIED:20260203T180334Z UID:73419-1637154000-1637158500@bdionline.com SUMMARY:Does It Pay to Pay? Preventing Ransomware Attacks in Banking & Financial Services DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/111721ransomware/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/09/ransomware-stock-art-getty-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20211117T120000 DTEND;TZID=America/Chicago:20211117T131500 DTSTAMP:20260422T173832 CREATED:20211005T120652Z LAST-MODIFIED:20260203T180335Z UID:74934-1637150400-1637154900@bdionline.com SUMMARY:Houston\, We Have a Problem: Gaining Control of Identity in a Distributed Org DESCRIPTION:Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty \n \n \n \n Social media as the new service differentiator:\n \n \n \n \n Boost reputation and drive loyalty\n \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n Thursday\, October 6th@ 1:00 – 2:00 PM EST \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n Join our discussion on the power of technology with people to engage more meaningfully with customers \n \n \n \n A complimentary bottle of wine for the first 25 registrants! \n \n \n \n \n \n \n \n \n \n \n \n \n RSVP\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n Panel\nContent\nProgram\nSponsor\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Moderator \n \n \n \n \n \n \n \n \n \n \n \n \n \n Pam Flores \n \n \n LiveWorld \n \n \n \n \n \n \n \n Account Director \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Panelists \n \n \n \n \n \n \n \n \n \n \n \n \n \n Nicole Bohorad \n \n \n SAP/formerly Rite Aid \n \n \n \n \n \n \n \n CX Advisory US \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Ashley Hayward \n \n \n LiveWorld \n \n \n \n \n \n \n \n Sr. Manager\, Client Services \n \n \n \n \n \n LinkedIn \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n About the Content \n \n \n \n Consumers are increasingly less satisfied with automated customer service. This puts many brands at risk. Using a hybrid social customer service model of both internal and external resources can provide effective\, efficient and personalized interactions with a human touch. This model covers Facebook\, Twitter\, Instagram\, Youtube\, Pinterest\, LinkedIn\, and TikTok at times when customer needs are spiking. Our Rite Aid case study and open group discussion are designed to offer insights from customer and marketing leaders.  We will uncover proven strategies that combine the power of technology with people to engage more meaningfully with a wide range of customer communities. Join us on October 6th to hear about how our expert panelists have led the charge in customer service\, marketing\, social media\, and communications. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Discussion Topics \n \n \n \n Humanizing the automated customer service processUtilize all capabilities in social media to protect your brandBuilding an integrated social teamScaling a more empathetic customer service process  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Agenda (in ET) \n \n \n \n 1:00-1:05 PM      1:05-1:10 PM    1:10-1:45 PM 1:45-2:00 PM \n \n \n \n 1:00-1:05 PM Welcome & Interactive Chat Session 1:05-1:10 PM Interactive Poll 1:10-1:45 PM Case Study & Q/A 1:45-2:00 PM Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Welcome & Interactive Chat Session Interactive Poll Case Study & Q/A Peer-to-Peer Discussions \n \n \n \n \n \n \n \n Who's Attending \n \n \n \n Leaders in customer service\, marketing\, social media\, communications/PR from regulated industries and retail/consumer-focused brands \n \n \n \n Objectives \n \n \n \n Gain an understanding of the most current social customer service strategiesConnect and learn from peers facing the same\, real-life challenges as youAsk our case study speakers your most pressing questions \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reserve Your Spot Here \n \n \n \n As a thank you for joining\, we'll send the first 25 registrants a free bottle of wine. \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n \n First Name \n \n \n \n \n Last Name \n \n \n \n \n Job Title \n \n \n \n \n Company Name \n \n \n \n \n Business Email Address \n \n \n \n \n \n \n \n \n By registering for this event\, you give consent to have the event organizer (BDI) or sponsor (LiveWorld) reach out regarding event details or other offerings. You may opt-out at any time. \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n Delivery Address - Line 1 \n \n \n \n \n Delivery Address - Line 2 \n \n \n \n \n City \n \n \n \n \n State \n \n \n \n \n Zipcode \n \n \n \n \n Phone Number \n \n\n \n \n \n \n SUBMIT\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Sponsor \n \n \n \n \n \n \n \n \n \n \n \n LiveWorld is a digital agency specializing in social media and technology solutions that help companies spark emotional conversations\, build stronger customer relationships\, and drive behavior change. We live at the intersection of bold creative rooted in strategy that inspires\, moderation that activates human interactions\, and technology that enriches and scales customer experiences. With over 25 years of making connections\, our integrated team leverages our social media DNA to deliver emotion driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals\, healthcare\, and financial-travel services. \n \n \n \n \n \n \n \n \n \n \n \n Organizer \n \n \n \n \n \n \n \n \n \n \n \n Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only\, thought leadership driven\, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders. URL:https://bdionline.com/event/111721identity/ CATEGORIES:Event Calendar,No Header ATTACH;FMTTYPE=image/jpeg:https://bdionline.com/wp-content/uploads/2021/10/computer-security-technology-M9TUCZN-1-scaled.jpg END:VEVENT END:VCALENDAR