Convenience is Key

Creating a Competitive Patient Experience

Convenience is Key

Creating a Competitive Patient Experience

Thursday, December 9th
@ 4:00 - 5:30 PM ET

Thursday, December 9th
@ 4:00 - 5:30 PM ET

Join our virtual discussion on how leaders in the healthcare space can make the patient experience more digital, more convenient, and more competitive for the years to come.

This Event Includes a Wine Tasting!

Moderator

Bryan Oram

Podium

Assistant Vice President


LinkedIn

Panelists

Joan Cox

Steward Health Care System

National Senior Director of Patient Experience


LinkedIn

Katie LeBleu

CHRISTUS Health

Director of Patient Experience


LinkedIn

Peter Aftosmes

Premier Health

VP of Strategic Engagement


LinkedIn

Emily Koch Valencia

Grand Dental Group

Senior Marketing Director


LinkedIn

About the Content

Frustrations throughout the digital patient journey are devastating to a patient’s overall experience. Today, health systems and hospitals are being compared to other consumer brands, even retail and entertainment companies, with ultra-convenient communications in place. 

Improving communication (especially in digital channels) is essential for connecting and engaging with patients. Meeting them in their preferred channels, in real-time, and offering more Telehealth options and better access to health data is a great place to start. Moving forward, convenience should be at the forefront of patient-facing initiatives across all touchpoints and interactions they have with providers.

Join us on December 9th to discuss how leaders in the healthcare space can make the patient experience more digital, more convenient, and more competitive for the years to come.

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Discussion Topics

  • Identifying key patient/provider interactions and implementing improvements
  • Alleviating patient frustrations with paying bills, making appointments, contacting providers, etc.
  • Improving patient access to data and making healthcare records more accessible
  • Addressing compliance concerns related to HIPPA regulations
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Agenda (in ET)

4:00 PM     

4:05 PM   

5:30 PM    

4:00 PM     

Attendees Join & Welcome Remarks

4:05 PM   

Start of the Wine Tasting and Interactive Panel Discussion

5:30 PM    

Event Officially Ends

Attendees Join & Welcome Remarks

Start of the Wine Tasting Interactive Panel Discussion

Event Officially Ends

Who's Attending

Select group of marketing and patient experience leaders in hospitals and health systems

Objectives

  • Walk away with a page full of notes on providing a convenient patient experience
  • Connect with peers facing the same, real-life problems as you
  • Ask our panel of experts your most pressing questions

Reserve Your Spot Here

Wine Tasting Experience

A wine expert will liaison you through the flight – giving a brief overview of each mini bottle; including the region we sourced from, fun facts, trivia, why we choose this wine for the flight, as well as tasting and smelling notes.

Class Description
A global winery, in the comfort of your home. Uncovering new wines shouldn’t be reserved for the experts! Through our single-glass bottles, we’re helping you experience new flavors and make new memories. Every glass is an opportunity for connection with people and places near and far. Handpicked and in limited batches, fill up your passport with each pop of a cork.

A wine expert will liaison you through the flight – giving a brief overview of each mini bottle; including the region we sourced from, fun facts, trivia, why we choose this wine for the flight, as well as tasting and smelling notes.

Class Description
A global winery, in the comfort of your home. Uncovering new wines shouldn’t be reserved for the experts! Through our single-glass bottles, we’re helping you experience new flavors and make new memories. Every glass is an opportunity for connection with people and places near and far. Handpicked and in limited batches, fill up your passport with each pop of a cork.

Sponsor

Podium is redefining the way customers interact with local businesses. Through its Interaction Management platform, businesses can message leads and customers, get reviews and feedback, and communicate easily with their teams. Podium was named as one of Forbes’ Next Billion-Dollar Startups and powers over 90,000 businesses. Learn more at www.podium.com.

Organizer

BDI Birthday Logo

Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.

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