Reimagine the Customer Experience

Reimagine the Customer Experience

Creating Excellence with Process Intelligence

Creating Excellence with Process Intelligence

Wednesday, October 20th
@ 12:00 – 1:30 PM CT​

Wednesday, October 20th
@ 12:00 – 1:30 PM CT​

Maximizing customer loyalty, satisfaction, and lifetime value with process intelligence.

Moderator

Richard Rabin

ABBYY

Product Marketing Manager


LinkedIn

Panelists

Carolyn Muise

NCR

Vice President, Global Customer Success


LinkedIn

About the Program

Don’t miss the chance to attend our invite-only virtual event! Participants will enjoy:

  • Networking with fellow customer experience and process leaders
  • Live Q&A with our moderated panel on best process mining and monitoring practices
  • A meal code to enjoy lunch on us

Agenda

12:00 PM     

12:05 PM   

12:15 PM     

12:55 PM    

1:10 PM       

12:00 PM   

Attendees Enter Virtual Event & Welcome Remarks

12:05 PM   

Video Networking in Breakout Rooms

12:15 PM     

Panel Discussion

12:55 PM    

Audience Q&A

1:10 PM       

Breakout Networking Sessions

Attendees Enter Virtual Event & Welcome Remarks

Video Networking in Breakout Rooms

Panel Discussion

Audience Q&A

Breakout Networking Sessions

Event Details

Date

Wednesday, October 20th, 2021

Time

12:00 PM – 1:30 PM CT

Attendee Profile

Select group of customer experience and process leaders

About the Content

1 in 3 customers leave a brand after just one bad experience, leaving no room for inefficient, outdated processes or technologies [1]. Most CX leaders are hyper-focused on optimizing processes based on cost-efficiency, rather than effectiveness, leading to a failure of accurately capturing customers’ needs throughout their journey.

By combining the methodologies behind process and task mining, CX teams can leverage process intelligence to automate complex, manual processes, identify bottlenecks, and eliminate inefficiencies. More intimate data catalyzes customer-centricity across processes, reducing time, costs, and compliance risks, and leading to real-time, personalized services that establish a competitive edge.

Join our discussion on October 20th as our industry experts share their thoughts on maximizing customer loyalty, satisfaction, and lifetime value with process intelligence.

2
1

Discussion Topics

  • Using process mining to better understand business process executions
  • Defining process intelligence and leverage it to monitor, modernize and automate tools
  • Streamlining back-end processes and the customer experience through process and task mining 
  • Utilizing AI to make sense of predictive analytics and user interaction data 
  • Ensuring peak efficiency by holistically analyzing current data collection strategies
1

Reserve Your Spot Here

Sponsor

ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions. ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500 in finance, insurance, transportation and logistics, healthcare and other industries. ABBYY is recognized as a market leader in Intelligent Document Processing (IDP) and Process Discovery & Mining for driving impact where it matters most: customer experience, effectiveness, profitability and competitive advantage. ABBYY is a global company with offices in 14 countries. For more information, visit https://www.abbyy.com/company/about-us/.

Organizer

BDILogoFinal

Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.

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