Digital Intelligence for Financial Services

Digital Intelligence for Financial Service

Aligning Compliance with the Customer Experience

Aligning Compliance with the Customer Experience

Wednesday, September 15th
@ 12:00 – 1:30 PM CT​

Wednesday, September 15th
@ 12:00 – 1:30 PM CT​

How financial institutions can balance risk and customer experience to ensure they have the most seamless, secure processes possible in place.

Moderator

Cheryl Chiodi

ABBYY

Solutions Marketing Manager, Financial Services


LinkedIn

Panelists

John Robbins

Intercontinental Exchange

Senior Director, Chief Compliance Officer


LinkedIn

About the Program

Digital Intelligence for Financial Services: Aligning Compliance with the Customer Experience is an invitation-only, video-based virtual event limited to risk, compliance, fraud, and customer experience leaders in the financial services industry from organizations across the country who will convene with three goals in mind:

  • Gain actionable insights from conversations led by our expert moderated panel
  • Participate in interactive breakout room video discussions
  • Build meaningful new connections with a group of diverse thinkers

Agenda

12:00 PM     

12:05 PM   

12:15 PM     

12:55 PM    

1:10 PM       

12:00 PM   

Attendees Enter Virtual Event & Welcome Remarks

12:05 PM   

Video Networking in Breakout Rooms

12:15 PM     

Panel Discussion

12:55 PM    

Audience Q&A

1:10 PM       

Breakout Networking Sessions

Attendees Enter Virtual Event & Welcome Remarks

Video Networking in Breakout Rooms

Panel Discussion

Audience Q&A

Breakout Networking Sessions

Event Details

Date

Wednesday, September 15th, 2021

Time

12:00 PM – 1:30 PM CT

Attendee Profile

Select group of risk, compliance, fraud, and customer experience leaders in the financial services industry from organizations across the country

About the Content

In November 2020, 58% of surveyed financial services employees claimed that business processes, such as mandatory customer due diligence (CDD) documentation processes, created friction and made their jobs more challenging. [1] However, when financial institutions try to reduce friction and increase visibility with more simplified, automated processes, they often risk increasing fraud and compliance violations.

By involving people, processes, and documents in their evolving tech strategies, financial institutions can successfully comply with KYC and AML regulations without compromising on the customer experience. Digital intelligence can reduce human error, and is key to eliminating potential risks, providing a consistent customer experience, and ensuring auditors are happy, while attracting new customers.

Our expert panelists will discuss how financial institutions can balance risk and customer experience to ensure they have the most seamless, secure processes possible in place.

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1

Discussion Topics

  • Ensuring compliance with KYC, AML, and CDD requirements during the onboarding process, and during periodic updates
  • Establishing a competitive advantage by enhancing visibility, improving efficiency, and providing controls
  • Leveraging digital intelligence to improve the customer experience
  • Implementing automation to identify key areas of vulnerability and process bottlenecks
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Reserve Your Spot Here

Sponsor

ABBYY empowers financial institutions to gain a complete understanding of their business processes and the content that fuels them with its Digital Intelligence platform. ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500, and 14 of the top 20 global banks. ABBYY solutions drive significant impact where it matters most: enable seamless customer experiences, accelerate LIBOR transition, improve contactless mobile banking, discover KYC/AML vulnerabilities, fraud prevention and risk management, and faster virtual mortgage loan and credit application processing. ABBYY is a global company with offices in 14 countries. For more information, visit www.abbyy.com/finserv and follow us on LinkedIn, Twitter, and Facebook.

Organizer

BDILogoFinal

Business Development Institute (BDI) is an award-winning event marketing agency specializing in producing invitation-only, thought leadership driven, custom events on the most impactful topics. BDI’s programs create an interactive peer learning experience while providing a rare networking opportunity for like-minded leaders over a fine lunch.

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