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Event Recap: Operationalizing AI at Scale: The Enterprise AI Factory Playbook

Rosemont, IL | Morton’s The Steakhouse | April 16th, 2026

 
 

Moderator & Panel

Chad Smykay

Hewlett Packard Enterprise

AI CTO & Distinguished Technologist, Industry Verticals, North America


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Rohan Raghuwanshi

Capital One

Senior Software Engineering Manager


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Varun Parekh

Sammons Financial Group Companies

Vice President, Life IT


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Girish Pai

Hexaware Technologies

EVP Global Head - Data and AI


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Ashish Sethi

ServiceNow

Senior Director, Platform AI and ITX workflows


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Executive Summary

Enterprises are actively operationalizing AI, but most remain in early to mid stages of maturity, where governance, cost control, and use case prioritization are more pressing than model sophistication. Organizations are navigating a tension between enabling broad experimentation and maintaining control over risk, cost, and duplication of effort. Early implementations often led to fragmented solutions, prompting a shift toward centralized governance models that standardize core infrastructure while allowing business units to innovate within defined guardrails.

A critical realization is that AI adoption introduces a fundamentally different operating model. Unlike traditional software, AI brings variable costs, probabilistic outputs, and continuous learning requirements. This is forcing enterprises to rethink how they evaluate ROI, manage data privacy, and scale solutions. In regulated industries in particular, governance frameworks, auditability, and explainability are becoming prerequisites for production deployment, not afterthoughts.

At the same time, organizations are refining their approach to model strategy and use case selection. General-purpose models are proving effective for broad tasks, but domain-specific small language models are delivering higher accuracy and reliability in specialized workflows. Success is increasingly tied to disciplined execution, including controlled rollouts, human oversight, and iterative validation, rather than rapid, unstructured deployment.

Key Themes

Key Themes

  • Centralized governance with decentralized innovation.
    Enterprises are establishing control towers, governance boards, and standardized infrastructure while enabling business units to build use-case-specific solutions within defined guardrails.
  • AI introduces a new cost and operating model.
    Token-based consumption, API pricing, and compute demand are forcing organizations to rethink budgeting, ROI measurement, and scalability.
  • Domain-specific models outperform general models in critical workflows.
    Tailored small language models are delivering higher accuracy and reliability in regulated and high-stakes use cases compared to general-purpose LLMs.
  • Controlled scaling and validation are essential.
    Organizations are using phased rollouts, shadow testing, and audit trails to validate performance before full-scale deployment.
  • Governance, auditability, and risk management are non-negotiable.
    Especially in regulated industries, AI systems must be explainable, auditable, and subject to strict access and monitoring controls.

Actionable Takeaways for Enterprise Leaders

Actionable Takeaways for Enterprise Leaders

  • Establish a centralized AI governance model early.
    Define clear ownership, approval processes, and guardrails while enabling business units to innovate within structured boundaries.
  • Standardize infrastructure, not use cases.
    Provide shared platforms, APIs, and security controls while allowing teams flexibility in applying AI to specific business problems.
  • Evaluate AI through a cost-performance lens.
    Incorporate token usage, API costs, and compute requirements into ROI calculations from the outset.
  • Adopt a phased rollout strategy.
    Use controlled scale-ups, shadow testing, and benchmarking against existing systems before full deployment.
  • Implement robust audit and monitoring frameworks.
    Log inputs, outputs, and decision paths to ensure traceability, compliance, and continuous improvement.
  • Leverage domain-specific models for critical workflows.
    Invest in specialized models where accuracy and regulatory compliance are essential.
  • Define clear criteria for intervention or rollback.
    Establish mechanisms to revert to human oversight or legacy processes when performance deviates.
  • Prevent solution duplication across the enterprise.
    Implement decision frameworks to guide tool and model selection, ensuring consistency and reusability.
  • Prioritize high-volume, repeatable use cases first.
    Focus on automating routine, resource-intensive tasks to unlock immediate efficiency gains.

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